Any questions? It would be my honor to help you.
Do I pay for shipping?

Absolutely not! We cover shipping costs. It's our little way of thanking you for choosing Sarah's Underwear.

How can I contact you?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all your questions.

Please check the frequently asked questions first to see if your question is listed.

Contact: support@sarah-undies.com
How does the leak-proof technology in Sarah® Underwear work?

Sarah® Underwear has a three-layer design. The first layer is 100% leak-proof, while the second layer absorbs and prevents leakage.

This innovative technology provides total protection against unexpected leakage, menstruation and sweat.
The size I ordered doesn't fit, what now?

If the size you ordered doesn't fit, don't worry! We'll send you the correct size 100% free of charge. Just reach out to our customer service team, and we'll make sure you get the perfect fit.
Which payment methods can I use?

You can pay with Mastercard, Visa, American Express, Paypal, Maestro, Apple Pay, Google Pay & Shop Pay
How can I track my order?

To provide you with a seamless experience, we offer a convenient way to track your order.

Navigate to the Track My Order page. Here you can effortlessly track the status and progress of your purchase.

We understand the stress of waiting for a package, and we want to keep you informed every step of the way.
What are the return conditions?

Return period
We have a 14-day return period within which the customer may return their package without giving any reason. These 14 days start when the package is received.

Please note that the return must be sent back to us within these 14 days.

Return conditions
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.
Will I get my money back if I am not satisfied with my order?

Yes. We offer a 100% refund guarantee if you are not satisfied with your order.

Just contact our customer service and ask for your money back.